Client Management for TISIs
Course description
COURSE DESCRIPTION:
This course details the client management process for Trade and Investment Support Institutions (TISIs). Placing particular emphasis on the role of TISI Client Managers, the creation of an Export Support Plan, and management and review activities, the course focuses on providing concrete solutions to assist TISIs in implementing effective client management as a part of their client relations activities.
After completing this course, participants will be able to:
NOTE:
COURSE CERTIFICATION
COURSE STRUCTURE
Lecture 1
Introduction to Client Management for TISIs (L172)
Lecture 2
Client Managers and the Client Management Process (L173)
Lecture 3
The Five Stages of the Client Management Process (L174)
Lecture 4
The Management and Review of Client Management (L175)
Case Study Exercise (C055)
Case Study Exercise (C055)
Certificate of Achievement
- Tutor: Miyoba Lubemba (Tutor)