Understanding the Role of Trade Support Institutions

Course description


This course introduces the role of the Trade Support Institution (TSI), the ways in which TSIs are categorised, and the main TSI stakeholders. It details the ways in which a portfolio of services is developed according to the needs of stakeholders, with a particular focus on exporters. This involves segmenting exporters and designing services to serve different exporter types.

After completing this course, participants will be able to:

Analyse the client needs assessments performed by TSIs; and
Match a TSI service portfolio with enterprise needs


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Participants who meet the course requirements will receive a Certificate of Achievement issued in electronic format.


Lecture 1
Introduction to Trade Support Institutions (L016)
Lecture 2
Client Needs Assessment (L017)
Case Study Exercise 1 (C010)
 Analysing a client needs assessment
Lecture 3
Service Portfolio Development (L018)
Case Study Exercise 2 (C011)
Matching SME Needs with the TSI Porfolio of Services
Certificate of Achievement
Understanding the Role of Trade Support Institutions Login to Sign Up
Course Language
English ‎(en)‎
Next start date
29, September 2024
Time required
4 hours over 2 weeks
Course fee
Free of charge
Course access
Open for enrollments
Tutor Information

Ms. Ann Penistan

trade tsis stakeholders exporters trade support services client assessment enterprise designing services exporter types