E-Commerce for SMEs: An Introduction for Policymakers

Course description

In the context of e-commerce’s increasing relevance in international trade, this joint course by ITC and Diplo Foundation is designed to help participants better understand the multifaceted concept of e-commerce, the opportunities it offers to SMEs, and the steps necessary to create an enabling environment.

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After completing this course, participants will be able to:

Argue for the importance of e-commerce for businesses;
Determine the key ingredients necessary to ensure the competitiveness of SMEs in e-commerce; and
Identify policy areas likely to lead to a conducive environment for e-commerce, both nationally and internationally.


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Participants who meet the course requirements will receive a Certificate of Completion issued in electronic format.


Lecture 1
Introduction to E-Commerce (L268)
Lecture 2
An SME E-commerce Framework (L269)
Lecture 3
Creating a Conducive E-commerce Environment (L270)
Case Study Exercise (C067)
Certificate of achievement
E-Commerce for SMEs: An Introduction for Policymakers Login to Sign Up
Course Language
English ‎(en)‎
Next start date
1, May 2023
Time required
4 hours over 2 weeks
Course fee
Free of charge
Course access
Open for enrolments
Tutor Information

Fabiana Fong

competitiveness e-commerce sme digital trade and e-commerce policy