ITC SME Trade Academy - Summary of Special Session 'Client Management for TISIs'

Course description

This course details the client management process for Trade and Investment Support Institutions (TISIs).

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Grasp the importance of client management for TISIs;

Understand the role of TISI Client Managers in the client management process;

Link the 5 stages of the client management process with specific actions to be performed; and

Assess the appropriate review and remedial activities to implement.

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Participants who meet the course requirements will receive a Certificate of Completion issued in electronic format.

Introduction to Client Management for TISIs (L465)

Client Managers and the Client Management Process (L466)

The Five Stages of the Client Management Process (L467)

The Management and Review of Client Management (L468)