Special Session 'Client Management for TISIs'

Course description

This course details the client management process for Trade and Investment Support Institutions (TISIs).

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After completing this course, participants will be able to:

Grasp the importance of client management for TISIs;
Understand the role of TISI Client Managers in the client management process;
Link the 5 stages of the client management process with specific actions to be performed; and
Assess the appropriate review and remedial activities to implement.


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Participants who meet the course requirements will receive a Certificate of Completion issued in electronic format.


Lecture 1
Introduction to Client Management for TISIs (L465)
Lecture 2
Client Managers and the Client Management Process (L466)
Lecture 3
The Five Stages of the Client Management Process (L467)
Lecture 4
The Management and Review of Client Management (L468)
Case Study Exercise (C055)
Case Study Exercise (C055)
Certificate of Achievement
Special Session 'Client Management for TISIs' Login to Sign Up
Course Language
English ‎(en)‎
Next start date
To be announced...
Time required
4 hours over 2 weeks
Course fee
Course access
Tutor Information

Miyoba Lubemba (Tutor)