Developing Sustainable Business Models for Business Support Organizations (BSOs)

Course description


This course provides techniques to enable Business Support Organizations (BSOs) improve the sustainability, relevance and effectiveness of the services they provide to their beneficiaries by using the business model and business planning approach. It assists BSO staff in articulating the unique value proposition of their organization, understanding how to build a revenue-supported business model, map out their organization's services, evaluate demand for new services, and conduct a situation analysis, needs assessment and feasibility study.

After completing this course, participants will be able to:

Develop a BSO products and services pyramid for their organization;
Conduct a PEST and SWOT analysis; and
Create a basic business plan following a standard layout.


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Participants who meet the course requirements will receive a Certificate of Completion issued in electronic format.


Module 1
Developing the Services of Business Support Organizations Using the Business Model Approach [L495]
Module 2
Building Sustainable BSO Revenue-based Services with Business Planning [L496]
Case Study Exercise [C094]
Certificate of Achievement
Developing Sustainable Business Models for Business Support Organizations (BSOs) Login to Sign Up
Course Language
English ‎(en)‎
Next start date
17, June 2024
Time required
4 hours over 2 weeks
Course fee
Free of charge
Course access
Open for enrolment
Tutor Information

Ms. Ann Penistan

business sustainability sustainability elearning strenghten business support organizations bso business model