Cross-Border IT and ITES Outsourcing [Updated in 2022 with Avasant]

Course description


This course introduces the basic concepts involved in the internationalization of information technology (IT) and IT-enabled services (ITES) from the perspective of companies looking to internationalize. 

The course provides participants with information on the current international IT and ITES landscape, introduces important terminology, and gives an overview of the different aspects of IT and ITES outsourcing, providing practical information on the challenges of exporting IT-related services, the local marketing activities to perform in support of these services, and the different ways and advantages of cooperating with other companies/groups.

After completing this course, participants will be able to:

Understand the differences between IT products, IT services, and IT-enabled services, as well as the different trends in these sectors.
Understand the factors involved in the creation of a successful IT-related export industry.
Understand the different aspects of IT products, IT services, and IT-enabled services.
Understand the challenges of exporting IT products, IT services, and IT-enabled services.
Understand the topics to consider and the actions to take in order to prepare for exporting IT, IT services and IT-enabled services.

In partnership with:



We recommend using the latest version of the Chrome or Safari browsers to ensure an optimal experience viewing the lectures.


Participants who meet the course requirements will receive a Certificate of Achievement issued in electronic format.


Module 1
Introduction to the Internationalization of IT and ITES
Module 2
An Overview of IT and ITES Activities
Module 3
Is Your Company Ready to Internationalize?
Case Study Exercise (C062)
Certificate of Completion
Cross-Border IT and ITES Outsourcing [Updated in 2022 with Avasant] Login to Sign Up
Course Language
English ‎(en)‎
Next start date
1, July 2024
Time required
4 hours over 2 weeks
Course fee
Free of charge
Course access
Open for enrolment
Tutor Information

Martin Labbé (Tutor)

internationalization information technology ites outsourcing exporting challenges support advantages cooperating companies it products it services it enabled services export export industry it-enabled services ict and outsourcing