IT and ITES Outsourcing: Standards and Certification
Course description
This course examines the role of standards and best practices as keys to competitiveness for small and medium enterprises (SMEs) involved in information technology (IT) and IT-enabled services (ITES) outsourcing.
1528
After completing this course, participants will be able to:
In partnership with:

NOTE:
COURSE CERTIFICATION
COURSE STRUCTURE
Lecture 1
The Importance of Standards in Meeting Customer Requirements (L190)
Lecture 2
Overview of certification in the IT/ITES Outsourcing Industry (L191)
Lecture 3
Roadmap to Standards as a Tool for Competitiveness (L192)
Case Study Exercise (C058)
Certificate of completion
Certificate of completion
- Tutor: Martin Labbé (Tutor)