This course examines the role of standards and best practices as keys to competitiveness for small and medium enterprises (SMEs) involved in information technology (IT) and IT enabled services (ITES) outsourcing.
This course examines the role of standards and best practices as keys to competitiveness for small and medium enterprises (SMEs) involved in information technology (IT) and IT-enabled services (ITES) outsourcing. In addition to introducing the various ways in which enterprises can demonstrate compliance with specific organizational and individual standards or best practices, it gives SMEs the tools to evaluate whether or not certification is necessary for them and, if so, the best way of successfully achieving it.
Participants to this course should already have a basic understanding of IT and ITES outsourcing, as well as of the various business activities which involvement in the IT and ITES fields entails. This material is covered in the SME Trade Academy course: "Cross-Border IT and ITES Outsourcing", which is available here:
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After completing this course, participants will be able to:
Participants who meet the course requirements will receive a Certificate of Completion issued in electronic format.
Lecture 1: The Importance of Standards in Meeting Customer Requirements
Lecture 2: Overview of Certification in the IT/ITES Outsourcing Industry
Lecture 3: Roadmap for Standards as a Tool for Competitiveness
Case Study Exercise